Terms of Service

Last updated: 7 November 2026 · Version 1.0 (Beta)

These Terms govern your use of the Nyarum’s Café app, the Nyarum’s Club loyalty programme and related services provided by [Legal name of the business], [address] ("Nyarum’s Café", "we", "us"). By creating an account or using the app you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the app.

1. Eligibility and accounts

• You must be 18 or older and able to enter a binding contract under Indian law.
• One account per person. A verified Indian mobile number is required; you may sign in with Apple or Google, but you must still verify your mobile number.
• Keep your details accurate and your device secure. You are responsible for activity on your account. Tell us at once if you suspect misuse.
• During the Beta, features may change, and the service may be interrupted for maintenance.

2. Ordering at the café

• Menu items, prices, availability, photos and descriptions are shown in good faith. Photos are illustrative. Prices include GST unless stated otherwise.
• Dine-in orders paid at the counter are confirmed by scanning the QR code on your table. An order placed from outside the café or from a table you are not at may be cancelled.
• Take-away and in-app payment will be available when prepaid ordering launches. Until then, place take-away orders at the counter.
• Preparation times are estimates. We may cancel or change an order if an item is unavailable; you will not be charged for items you do not receive.
• Celebration cakes need the notice period shown in the app and are for self-pickup.
• Tell staff about allergies before ordering. Our kitchen handles nuts, dairy, gluten, egg, soy, pork, beef and seafood, so we cannot guarantee any item is free of allergens.
• Items containing alcohol are sold only to adults and only where the café’s licence allows. Staff may ask for proof of age.

3. Bills, invoices and payments

• You pay the amount shown on your bill at the counter (cash, UPI or card), less any Beans you chose to redeem.
• A GST invoice is issued for every bill and is available in the app or on request.
• Refunds, where due, are made to the original payment mode. Beans redeemed on a refunded bill are returned to your balance, and Beans earned on it are reversed.

4. Nyarum’s Club and Nyaru Beans

What Beans are. Nyaru Beans are loyalty points with no cash value. They cannot be bought, sold, transferred, exchanged for cash or combined between accounts.

Earning. You earn Beans on the amount you pay on eligible bills, at the rate for your tier, up to a per-order limit. Bonus Beans may be given for your welcome, completed badges, your birthday week and other offers. Beans earned on a bill are added once the bill is paid.

Redeeming. Beans can be used only in the app cart, for up to the share of a bill set by the café (25% by default), at your tier’s redemption ratio. They cannot be redeemed at the counter without the app.

Current rates. Rates, caps, redemption ratios, tier thresholds, bonus rates and expiry periods are set by Nyarum’s Café and shown in the app under Rewards. The café may change them; changes apply from the date shown in the app, do not reduce Beans already in your balance, and are announced in the app before they take effect.

Tiers. Sipper, Brewer and Barista are reached by lifetime Beans earned on paid bills or by the number of qualifying bills, as shown in the app. Bonus Beans do not count towards tier progress. Tier changes apply from your next order.

Expiry. Beans earned on bills expire 180 days after they were earned, and bonus Beans after 14 days, unless the app shows otherwise. Beans expiring within 7 days are highlighted in the app.

Birthday rewards. If you add your date of birth, you get extra Beans on top of your tier rate during your birthday week and on your birthday, as described in the app. Your date of birth can be changed only once a year.

Misuse. We may withhold, reverse or remove Beans, suspend benefits or close an account where we reasonably believe there has been fraud, abuse, duplicate accounts, manipulation of bills or one-time passwords, or a breach of these Terms. We will tell you why unless the law prevents us.

Ending the programme. We may change or end Nyarum’s Club with at least 30 days’ notice in the app. You will be able to use your Beans during the notice period.

5. Acceptable use

You agree not to: misuse table QR codes or place orders you do not intend to collect; try to access other people’s accounts or our systems; copy, reverse-engineer or resell the app; send unlawful, abusive or misleading content; or interfere with the app’s security or operation.

6. Messages and notifications

Order updates are sent while you have an active order. Offers by push and WhatsApp are on by default and can be switched off at any time in Notifications > Settings, as explained in the Privacy Policy. Standard data and messaging charges from your carrier may apply.

7. Intellectual property

The Nyarum’s Café name, logo, Nyaru Beans, app design, text and images belong to us or our licensors. Menu photos during the Beta are licensed stock images credited in the app. You may use the app only for personal, non-commercial purposes.

8. Third-party services

Sign in with Apple and Google, app stores, WhatsApp, payment providers and map or messaging services are governed by their own terms. We are not responsible for their availability or practices.

9. Disclaimers and liability

• The app is provided "as is" during the Beta. We try to keep it accurate and available but do not promise it will always be error-free or uninterrupted.
• To the extent the law allows, we are not liable for indirect or consequential losses. Our total liability to you for any claim relating to the app is limited to the amount you paid us for the order concerned, or ₹1,000 where no order is involved.
• Nothing in these Terms limits your rights under the Consumer Protection Act, 2019 or any liability that cannot be limited by law.

10. Suspension and closing your account

You may stop using the app at any time and ask us to close your account by writing to support@nyarumscafe.com from your registered number or email. Unused Beans end when your account closes. We may suspend or close accounts that breach these Terms, with notice where practical.

11. Changes to these Terms

We may update these Terms. We will show the changes in the app before they take effect. Continuing to use the app after that date means you accept the updated Terms.

12. Governing law and disputes

These Terms are governed by the laws of India. Please contact us first so we can try to resolve any issue. Courts at [city], Arunachal Pradesh, have jurisdiction, subject to your rights as a consumer to approach a consumer commission.

13. Contact and grievances

Nyarum’s Café, [address] · support@nyarumscafe.com · [phone]

Grievance Officer: [Name], grievance@nyarumscafe.com. Complaints are acknowledged within 48 hours and resolved within 30 days.